This Privacy Policy describes how rc789 collects, processes, stores, uses, and protects the personal information of players who register for or access the rc789 Platform at rc789.net. rc789 is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. Please read this Policy carefully before creating an account or using any rc789 service.
These six commitments summarise how rc789 approaches privacy for all Pakistani players. They supplement — and do not replace — the full policy text below, which all players should read before registering.
rc789 does not sell, rent, or commercially transfer your personal information to any third party for marketing, advertising, or commercial profiling purposes. Your data exists to operate your account — nothing more.
rc789 collects only the personal data that is genuinely necessary for account registration, payment processing, KYC verification, fraud prevention, and responsible gaming monitoring. We do not collect data speculatively or beyond what each legitimate purpose requires.
All personal and financial data transmitted between your device and rc789 is protected by 256-bit TLS/SSL encryption. Data at rest in rc789 systems is encrypted using AES-256. Your rc789 password is stored as a salted cryptographic hash — it is never readable by rc789 staff.
Pakistani rc789 players hold meaningful rights over their personal data: the right to access it, correct it, restrict its processing, object to certain uses, and request its deletion subject to legal retention obligations. All of these rights are exercisable by contacting rc789 support.
rc789 shares personal data with third parties only where strictly necessary — licensed payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC verification providers, fraud detection services, and gaming regulators as required by law. Each third party is contractually bound to data protection standards equivalent to those in this Policy.
rc789 does not hold your personal data indefinitely. Specific retention periods apply to each data category, determined by operational necessity, AML compliance requirements, and applicable gaming regulations. Full retention schedules are set out in Section 8 of this Policy.
rc789 (referred to in this Policy as "rc789", "we", "us", or "our") operates the online gaming platform accessible at rc789.net, including all associated casino games, sportsbook services, live dealer tables, and player account management functions. rc789 is the data controller in respect of the personal information of players who register accounts on the Platform.
All enquiries regarding this Privacy Policy, requests to exercise data rights, and data protection complaints should be directed to rc789's privacy contact point at [email protected], clearly marked with the subject line "Privacy Enquiry".
This Privacy Policy applies to all personal information collected by rc789 in connection with:
This Policy does not extend to third-party websites, payment processors, or services that are accessible through links or integrations with the rc789 Platform. Those parties operate under their own privacy policies, which rc789 does not control.
By creating an rc789 account, making a deposit, or accessing the Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein as they are necessary for the provision of rc789's services.
rc789 collects personal data in two principal ways: directly from you when you provide it, and automatically when you interact with the Platform. The categories of data collected are set out below.
3.1 Data You Provide Directly
| Data Category | Specific Data Points Collected | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, CNIC / passport / licence number | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Registration |
| Financial Data | JazzCash / EasyPaisa account numbers, bank account details, transaction history | Deposit & withdrawal processing |
| KYC Documents | Scanned/photographed CNIC, passport, utility bill, bank statement | Identity & address verification |
| Support Data | Contents of support tickets, live chat transcripts, email correspondence | Customer support interactions |
| Self-Exclusion Data | Responsible gaming elections, deposit limits, cooling-off preferences | Player-initiated account settings |
3.2 Data Collected Automatically
When you access the rc789 Platform, we automatically collect certain technical data including: IP address, device type and operating system, browser type and version, session duration and pages visited, geolocation data (at country level), game session logs, betting history, and login timestamps. This data is used for security monitoring, fraud detection, and improving Platform performance.
rc789 uses the personal data it collects for the following specific purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected without first notifying you and, where required, obtaining your consent.
rc789 processes your personal data on the following legal bases, each of which applies to the processing activities described in Section 4:
6.1 We Do Not Sell Your Data. rc789 does not sell, rent, trade, or otherwise commercially transfer your personal information to any third party for their independent commercial purposes. This is an absolute commitment and not subject to exception.
6.2 Authorised Third-Party Processors. rc789 may share personal data with the following categories of service providers who process it strictly on rc789's instructions and for rc789's purposes, under binding data processing agreements:
6.3 Regulatory Disclosure. rc789 is obligated to disclose certain player data to its gaming regulator as a condition of its licence. This may include identity verification status, betting activity reports, self-exclusion records, and AML-related transaction data. rc789 may also be required to disclose data to law enforcement authorities pursuant to a valid legal order.
rc789 will notify you of any regulatory or law enforcement data disclosure request, to the extent that we are legally permitted to do so. Where notification is prohibited by law (for example, where a disclosure is subject to a non-disclosure obligation), we will comply with the legal requirement without notification.
rc789's operations involve data processing activities that may require the transfer of your personal data to systems or service providers located in countries other than Pakistan. Where such transfers occur, rc789 takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that described in this Policy.
Appropriate safeguards may include: contractual data protection clauses binding the recipient to rc789's data protection standards; processing by recipients in jurisdictions that maintain data protection laws recognised as adequate; or transfers that are otherwise lawful under the applicable data protection framework governing rc789's operations.
For further information about the specific safeguards applied to any international data transfer relevant to your account, please contact rc789 at [email protected].
rc789 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. The following retention periods apply:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account & Identity Data | 5 years post account closure | AML regulatory obligation |
| Transaction Records | 7 years from transaction date | Financial regulation & AML compliance |
| KYC Documents | 5 years post account closure | Gaming licence requirement |
| Customer Support Records | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Self-Exclusion Records | Permanently retained | Responsible gaming obligation |
| Technical / Access Logs | 12 months from collection | Security monitoring |
| Marketing Preferences | Until consent withdrawn, then deleted | Consent-based processing |
Upon expiry of the applicable retention period, rc789 will securely delete or anonymise the relevant personal data so that it can no longer be associated with your identity.
rc789 implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:
While rc789 maintains robust security practices, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your rc789 account credentials and for notifying rc789 immediately if you suspect unauthorised access to your account.
10.1 What Cookies rc789 Uses. The rc789 Platform uses the following categories of cookies and similar tracking technologies:
10.2 Managing Cookies. You can control non-essential cookies through the rc789 cookie preference centre, accessible from the footer of the Platform. You may also control cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the rc789 Platform.
10.3 No Cross-Site Advertising Trackers. rc789 does not use advertising cookies or third-party behavioural tracking technologies that share your browsing activity across different websites for commercial advertising purposes.
Pakistani rc789 players hold the following rights in relation to their personal data held by rc789. These rights may be exercised at any time by submitting a request to [email protected] with the subject line "Data Rights Request":
You may request a copy of all personal data rc789 holds about you. rc789 will respond within 30 days of a verified request.
You may request the correction of inaccurate or incomplete personal data. Some data can be corrected directly from your account settings.
You may request deletion of your personal data where it is no longer necessary, subject to legal retention obligations that may require rc789 to retain certain data.
You may request that rc789 restrict the processing of your data while a dispute about its accuracy or the lawfulness of processing is being resolved.
Where processing is based on consent or contractual necessity, you may request a copy of your data in a commonly used, machine-readable format.
You may object to processing based on rc789's legitimate interests or for direct marketing purposes. rc789 will cease such processing unless compelling grounds exist.
rc789 will not charge a fee for data rights requests in ordinary circumstances. Where requests are manifestly unfounded or excessive, rc789 reserves the right to charge a reasonable administrative fee or decline to process the request. rc789 will verify your identity before processing any data rights request to protect against fraudulent requests.
The rc789 Platform is strictly for individuals aged 21 and above. rc789 does not knowingly collect personal data from individuals under the age of 21. rc789 actively enforces its minimum age requirement through KYC verification at the withdrawal stage and through ongoing account monitoring.
If rc789 discovers or has reasonable grounds to suspect that a player account has been created by or is being used by a person under 21 years of age, rc789 will immediately suspend the account, conduct an investigation, and — where the suspicion is confirmed — permanently close the account and take steps required under its responsible gaming obligations and gaming licence conditions.
rc789 collects and processes certain personal data specifically for the purpose of operating its responsible gaming programme. This includes monitoring of betting patterns for indicators of problem gambling, enforcement of player-set deposit and session limits, administration of cooling-off periods, and management of self-exclusion elections.
Responsible gaming data — including self-exclusion status and deposit limit history — is subject to special handling procedures at rc789. This data is retained permanently even after account closure, to ensure that self-exclusion elections are honoured if a former player attempts to re-register. rc789's responsible gaming obligations take precedence over a Player's right to erasure in respect of this specific data category.
For more information about rc789's responsible gaming tools and resources, please visit the Responsible Gaming page.
rc789 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or operational circumstances. The "Effective Date" at the top of this Policy will always reflect the date on which the current version took effect.
Where changes are material — meaning they substantively affect how rc789 collects or uses your personal data, or affect your data rights — rc789 will notify registered players by email to their registered address at least fourteen (14) days before the amended Policy takes effect. For non-material amendments, the updated Policy will be published without prior notice.
Your continued use of the rc789 Platform following the effective date of an amended Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the amended Policy, you should discontinue your use of the Platform and contact rc789 to request account closure.
For all privacy-related enquiries, data rights requests, or complaints regarding rc789's handling of your personal data, please contact:
rc789 Privacy Contact
Email: [email protected] (Subject: "Privacy Enquiry" or "Data Rights Request")
Support Hours: 8:00 AM – 2:00 AM Pakistan Standard Time (PKT), seven days a week
Website: rc789.net
rc789 commits to acknowledging all privacy complaints within five (5) business days and to providing a substantive written response within thirty (30) calendar days of receiving a verified request. Where a complaint cannot be fully resolved within thirty days due to its complexity, rc789 will notify you of the revised timeline.
If you are not satisfied with rc789's response to a privacy complaint, you may escalate the matter to the relevant data protection or gaming regulatory authority under rc789's applicable licensing jurisdiction. rc789 will provide contact details for the applicable regulatory authority upon request.
Your personal data is encrypted, never sold, and handled with the same care we apply to your PKR balance. Login to your rc789 account or explore the casino — you are in safe hands.
21+ only. Gambling is for entertainment purposes only. Please play responsibly.